I just wanted to let you know the fantastic support [...] has provided St Martins in The Fields over the last few days with our issue with Heritage and Bio Store.

[...] went above and beyond his role, by arranging suitable times with myself to gain access to the computer for the issue, which at times it is very hard to gain access to! He also provided assistance with upgrading all functions of both databases, even though this is up to us to keep updated!, and creating new network shares to ensure all issues were resolved. With what started out as one issue, he resolved a multitude of issues for us without us even requesting! which is fantastic. He persisted with the issue allocated to him, and he approached this with a 'can do' attitude and always had other ideas on how to resolve this issue for us in the best/quickest way. Overall, he did an amazing job for us which all the staff are ecstatic with, he is a real credit to your support team