‘…I arrived feeling very despondent and frustrated with Heritage, but after the session with […], I have come back fired up with enthusiasm and ready to use the knowledge I gained. I realised that some of the reasons I have been having problems is that I don't think the settings have been changed since the late 1990s - it does not look at all like what we were working on yesterday. I have already spoken to IT about getting this changed. I also learned of amazing things Heritage can do to make my life so much easier. Up until now, I have felt that I am Heritage's servant. Now I have realised that it is the other way round. All I need to do is sort out the settings - and that begins today! At last, there is a glimmer of light at the end of the very dark tunnel I have been in since September. Thank […].’