Dear David,

I am writing to praise and to let you know just how thankful we are to [...] who has helped us through the process of three upgrades for Heritage and 3 for Heritage Online over the last few days.  His help has been invaluable and the time he spent with our I.T department and myself on the phone explaining patiently and with good humour has meant that we are already up and running with the new system.

We have been with Heritage for many years – since it was a DOS system – and have always been impressed by the quality of care and support that your staff give.  We’re looking forward to implementing some of the new enhancements.

Thank you again.

Jacqueline