We always request feedback from our customers following training or consultancy sessions. Sometimes we receive additional comments on these and at other times we receive feedback separately. We always act on these but also like to share them. The following are the most recent compliments we have received.
Heritage Serials Training - 'An Excellent Day!'
An excellent day. All of our expectations were met and more than that, generic questions were answered which we were previously stuck on. A day was just the right amount of time for the training and we feel equipped now to do the job.
Heritage 'Management' Training
'We gained a wealth of information that we can practically use to help us in the setting up of the Heritage system. It may have been useful to have our technical support person involved as well for the more 'technical issues...Overall, it was an excellent day and extremely useful'.
'[...] was an excellent trainer, who was enthusiastic about Heritage and knew his stuff...The pace of the session was just right and [...] kept us gvery focused so we got the most of the day'.
Heritage 'Refresher' Workshop (110210H)
'...I found it invaluable to have the time and support to concentrate on getting to know Heritage better'.
Heritage 'New User' On-Site Training Day
Very clear instructions, very flexible in teaching us 'what we wanted to know' as well as all the components we needed to know in order to make Heritage work for us....Excellent service, very useful and helpful, couldn't have had a nicer person training us, very impressed all round.
Heritage 'Introduction to Reports' Workshop (260110H)
I was hoping to gain skills in report writing and to become quicker at formulating different reports, and both these expectations were met by the course. It was good to be reminded that there are often a number of ways to construct a report, and that it's useful to think about exactly what you want from a report before starting.
Going the extra mile
I’ve just completed the jisc e-books import into Heritage and it’s worked extremely well. Although I’ve played around with importing catalogue and accession records in the past, it has saved me a considerable amount of work.
This is yet another example of how you go the extra mile for your customers; in addition of course to the excellent service we enjoy from your support team.
A most professional and reliable firm
As always the support service we received from IS Oxford was of the highest standard. ... in particular was a credit to your company demonstrating a sound knowledge of the Heritage system coupled with exceptional people skills. In my position I deal with many external agencies and would say that IS Oxford are one of the most professional and reliable firms I have dealt with to date.
Smooth and professional data merge
Thank you, for completing these transfers so smoothly and professionally. I was concerned when I initially realised what had to be done [to merge the data], but the way you communicated with me was always calm and reassuring and my worries disappeared.
Heritage 'Introduction to Reports' Workshop
I certainly gained enough information for what I wanted & didn't feel as if I was overwhelmed with a lot of useless information. The trainer was very patient with me, even when I asked lots of questions about Heritage reports.
Great support for the JISC eBooks project
Your help with the JISC ebooks is very much appreciated. This is
why I chose Heritage rather more years ago than I care to
remember!