'...Not only did we cover Serials, but we dealt with some of my data problems as well. The course was very much at my pace, and the chance to chat to people was brilliant. Incidentally, so was lunch. An excellent day which is already paying dividends in work!....Serving drinks first allows people to arrive without worrying about being late, also gives us a chance to network (I am planning the implementation of the Acquisitions module on the basis of a conversation with someone who is using it - all prior to our courses)'.

An enjoyable day.

[...] tailor made the training for our needs and as a result, I'm finding it quite easy to use the system at school.

As I am retiring from the school library the end of this month, I want to thank each and every one in Heritage for all the help I received whenever I had a query. It has been so reassuring to me to know there was such wonderful back-up, whenever I needed it.

I would like to wish you all continued success and, again, many thanks for the help received over the past six years.

...we were particularly impressed with [...]'s efforts in his visit to Simmons and Simmons yesterday. He spent a long day here despite a big journey each way and achieved solutions to a very long and diverse list of fixes and problems we had. The two outstanding Simmons' issues he has taken away promising to address with our technical staff and he is also going to send us a record of the fixes he did. He was equally as adept addressing technical issues in the server room as he was talking to the Information staff about the use of the system, so we found it was really worthwhile bringing him in for the day.