[I] have not had an opportunity to get in touch and compliment IS Oxford on the high level training session I attended at your magnificent premises in Oxford [...] is an excellent trainer, delivering highly relevant information at a pace and level which was comfortable [...] was very flexibile and demonstrated many advanced techniques which I am already starting to build into a comprehensive plan for the extension of the Heritage system across UHL. It was great to meet people and finally put faces to names and voices and I thoroughly enjoyed the day. I am not usually one to comment upon such things, but the session proved to be of such value that I would strongly recommend other library professionals to take advantage of this service.