The attached form is used to grant us permission to connect to your system remotely over the internet. It sets out what we may and may not do and how we will keep you informed. It must be signed by the person responsible for IT security in your institution and returned to us before we may connect to your system in this manner.
We normally use TeamViewer or ISL Light for this purpose. A short statement about the security of their software is available from the TeamViewer website. The same is also available for ISL Light.