Both Tracy and myself wanted you to be aware that our training yesterday by […] was both informative and well delivered.  The training had been tailored for our specific needs and was backed up by information sheets so that we could built on the skills and information achieved on the day.  […] also recognised some of the problems we were having and if he could not solve them during the day he agreed to take them back to base and solve them wherever possible for us.  […] has already been on the telephone this morning checking relevant information he needed to achieve this.

[…] is a credit to your Organisation and certainly impressed us with his knowledge, skills, patience and presentation.