As you no doubt are aware we have recently experienced a complete system failure resulting in the complete loss of our Heritage data. This as I am sure you will appreciate has caused us a great deal of problems particularly for the Librarians that rely on the system for day to day business.
[...] was once more the unfortunate engineer who got tasked with trying to piece together the puzzle here at Blandford. I would like to pass on our thanks to you for the excellent work he has done here for us. In my position as Senior IS engineer here at RSS Blandford I continually deal with contractors and external support agencies throughout the UK, and cannot remember any other support engineers who have been both as professional and willing as [...]; He is both a credit to your team and a pleasure to deal [with].
[...] was once more the unfortunate engineer who got tasked with trying to piece together the puzzle here at Blandford. I would like to pass on our thanks to you for the excellent work he has done here for us. In my position as Senior IS engineer here at RSS Blandford I continually deal with contractors and external support agencies throughout the UK, and cannot remember any other support engineers who have been both as professional and willing as [...]; He is both a credit to your team and a pleasure to deal [with].