I would like to say that [...] was very patient with the group, explaining everything clearly and logically.  A friendly course.  I am no longer extremely frightened by the idea of stocktaking, just slightly concerned at my ability! [...]’s delivery of the course was perfectly balanced.  Spending the lunch break with us, discussing other problems and concerns regarding Heritage, was extremely useful.  Beyond the call of duty!  He must have needed a break.  I would recommend this course highly.