...we were particularly impressed with [...]'s efforts in his visit to Simmons and Simmons yesterday. He spent a long day here despite a big journey each way and achieved solutions to a very long and diverse list of fixes and problems we had. The two outstanding Simmons' issues he has taken away promising to address with our technical staff and he is also going to send us a record of the fixes he did. He was equally as adept addressing technical issues in the server room as he was talking to the Information staff about the use of the system, so we found it was really worthwhile bringing him in for the day.