This is just a quick note to convey our appreciation for the training which [...] provided this week.   

It was very impressive that, despite the late change of arrangements due to [...]'s sickness, [...] had done his preparation on Sunday and was able to be at our offices well in advance of our scheduled start time on Monday morning.

He also did an admirable job of handling the wide range of questions that we threw at him and we now have a much better understanding of what is possible in Heritage, particulary in the Reports area.

Having staff who are as dedicated and flexible as this is a great credit to your organisation.