'...Not only did we cover Serials, but we dealt with some of my data problems as well. The course was very much at my pace, and the chance to chat to people was brilliant. Incidentally, so was lunch. An excellent day which is already paying dividends in work!....Serving drinks first allows people to arrive without worrying about being late, also gives us a chance to network (I am planning the implementation of the Acquisitions module on the basis of a conversation with someone who is using it - all prior to our courses)'.